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Frequently asked questions

Short answers to what company owners and visitors ask. Can't find your question? Email us at the bottom of the page.

Signing up and login

How do I register my company?

From Add your company, enter your Qatari mobile number, your company name and the link you want, and a six-digit code arrives by text. No password to remember.

Why is my number not accepted?

Login uses a Qatari mobile number starting with 3, 5, 6 or 7, because the code is sent by text. Type it any way you like: with spaces, the country code or Arabic digits. A landline (starting with 4) is accepted as the company's contact number, not for login.

I didn't get the code. What now?

Wait a minute and request a new code. A code is valid for five minutes, and a number can request up to five codes an hour. If it keeps failing, email us.

Can I change my page link?

Once only, from settings. The old link stays reserved so no other company can take it, but it does not redirect to the new one, so update the links you have shared.

Your page and publishing

Why can't I publish my page?

Publishing opens after your commercial registration is verified. Submit the request from Verification in your dashboard; once approved, you publish in one tap.

Can I hide my page temporarily?

Yes, from Publishing status in settings. The page disappears from the directory and its link, and your data stays as it is until you publish again.

Does my page appear in English?

Yes, at ff.qa/en/your-link. Write the English text in the editor or ask the assistant to translate it; anything left empty shows in Arabic.

How do I delete a photo?

In Work photos in the profile editor, tap the delete button on the photo and confirm.

What does the AI assistant do?

It suggests the description, services and a short tagline, and translates between the two languages. It never saves or publishes anything by itself. When you use it, the company name and text are sent to the AI provider.

Verification

What does the Verified badge mean?

That our team reviewed the commercial registration image the company submitted and matched its number. It is not a government certification or a quality guarantee.

My verification was rejected. What now?

The reason is shown on the verification page in your dashboard. Fix what it mentions and submit a new request.

What happens if I change the CR number?

The badge is withdrawn automatically and the page returns to draft until you submit a verification request for the new number.

Plans and payment

What is the difference between Free and Pro?

Free is permanent: 5 photos and 3 services. Pro: 100 photos and 30 services by subscription through Stripe.

Do I need a card?

Not for the free plan. Payment is for Pro only and happens directly with Stripe; we do not store your card details.

How do I cancel Pro?

From Manage subscription in settings. Pro stays active until the end of the paid period, then the plan returns to free.

Enquiries

How do customer enquiries reach me?

The enquiry form on your page arrives in Enquiries in your dashboard and, if notifications are on, in your company inbox. The WhatsApp and call buttons open a conversation with your number directly, without passing through us.

For visitors

How do I contact a company?

From its page: WhatsApp, a call or the enquiry form. The enquiry goes to the company itself with your name, mobile and message, and the company replies to you.

Is the platform a party to my dealings with a company?

No. The platform shows the company's details and delivers your enquiry; agreement, payment and delivery are between you and the company.

I found misleading information about a company

Email us at the address at the bottom of the page with a link to its page, and we will review it.

Privacy and your account

Do you sell my data?

We sell no data, and there are no tracking cookies or ads. Full details are in the privacy policy.

How do I delete my account?

Email us at the address at the bottom of the page with your registered mobile number and company link, and we will process the request.

Didn't find your answer?

Email us and we will get back to you: